Privacy Policy

Last Updated: March 13, 2025

1. Introduction

Welcome to FRIVAPE. We value your privacy and are committed to protecting your personal information in compliance with international privacy laws (including GDPR and CCPA) and relevant e-cigarette regulations. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information Collection

We collect two types of information to ensure a seamless shopping experience:

• Personal Information: Name, email address, phone number, shipping address, and purchase history. This is collected when you register, order, or contact us.
• Non-Personal Information: IP address, browser type, operating system, and browsing behavior (pages visited, time spent). This helps us optimize website performance.

3. How We Use Your Information

We use your data strictly for legitimate business purposes:

• Order Fulfillment: To process payments and coordinate international shipping from our base in Shenzhen.
• Customer Support: To handle inquiries and after-sales service.
• Marketing: To send updates or promotions (only if you have opted-in).
• Compliance: To verify your age and comply with global e-cigarette trade regulations.

4. Information Protection & Security

We take security seriously. We implement:

• SSL Encryption: All data transmitted to and from our site is encrypted.
• Third-Party Payments: We use industry-standard payment processors. We do not store your full credit card information on our servers.
• Access Control: Only authorized personnel involved in fulfillment can access your order details.

5. Information Sharing

We never sell or rent your personal data. We only share information with:

• Logistics Partners: Trusted couriers required to deliver your package.
• Payment Providers: To verify and complete transactions.
• Legal Authorities: When required by law or to protect our legal rights regarding e-cigarette supervision.

6. Cookies and Tracking

We use cookies to remember your preferences and analyze traffic. You can manage or disable cookies in your browser settings, though some features of FRIVAPE may not function correctly without them.

7. Strict Minor Protection (Age Policy)

FRIVAPE maintains a zero-tolerance policy regarding underage sales.

• Our products are not intended for anyone under 18 (or the legal age in your jurisdiction, such as 21 in parts of the USA).
• We reserve the right to cancel any order if age verification fails. If we discover data from a minor has been collected, it will be deleted immediately.

8. Your International Rights

Regardless of where you are located, you have the right to:

• Access & Update: View or correct your personal data.
• Data Erasure: Request the deletion of your account and data (“Right to be Forgotten”).
• Opt-Out: Unsubscribe from any marketing communications at any time.
• Data Portability: Request a copy of your data in a machine-readable format.

9. Policy Updates

We may update this policy to reflect changes in global laws or our business practices. Significant changes will be announced via a notice on our homepage.

10. Contact Us

For any questions regarding your privacy, please contact:

Address: Shenzhen, Guangdong Province, China.

Email: frivape@gmail.com

Contact Page: https://frivape.com/contact-us/