Shipping Policy - frivape | Online Vape Store - Best Vapes, Mods & Disposable Kits

Ultimo aggiornamento: 13 marzo 2025

1. Shipping Overview

A FRIVAPE, we offer global shipping to ensure vapers worldwide can access premium hardware. We ship from our primary hub in Shenzhen, China, and for select products, from our European warehouses.

2. Processing & Weekend Policy

Processing Time: All orders are processed within 1-3 business days.
Weekend Policy: Please note that our logistics team operates on weekdays only. We do not ship out orders at weekends. Any orders placed on Saturday or Sunday will be processed and dispatched the following Monday.

3. Shipping Origins & Estimated Delivery Times

Once your package is dispatched, the estimated delivery time is as follows:

Shipping Origin	Destination	Estimated Delivery Time
Magazzino europeo	Within EU Countries	3 – 5 Business Days
Shenzhen Warehouse	Europe / North America	7 – 15 Business Days
Shenzhen Warehouse	Southeast Asia	5 – 10 Business Days
Shenzhen Warehouse	Rest of the World	7 – 20 Business Days

Note: These are estimated timeframes. Actual delivery may be subject to customs clearance or local carrier delays.

4. Customs, Duties, and Taxes

Customs Responsibility: As vaping laws vary by country, it is your responsibility to ensure that products are legal to import into your region. FRIVAPE is not liable for packages seized or held by local customs authorities.
Import Fees: For international orders sent from Shenzhen, any import duties, VAT, or local taxes are the sole responsibility of the customer.

5. Order Tracking

As soon as your package is on its way, we will send you a confirmation email with a tracking number.

Tracking Activity: It may take 24-48 hours for the carrier to update the tracking status after dispatch.
How to Track: You can track your order using the link provided in your email or on our website at https://frivape.com/contact-us/.

6. Delivery Issues

Incorrect Address: We are not responsible for failed deliveries due to an incorrect address provided at checkout. Please double-check your details before confirming your order.
Delayed Packages: If your package has not arrived after 20 business days, please contact our support team at frivape@gmail.com.

7. Contact Us

For any questions regarding your shipment, please reach out:

E-mail: frivape@gmail.com
Contact Us: https://frivape.com/contact-us/